Shipping policy
Order Confirmation and Shipping Updates
After placing your order, you will receive a confirmation email. Once your order has been shipped, we will send you another email containing your tracking information and instructions on how to track your parcel.
Please note that if no email address is provided when placing the order, you will not be able to receive these two notification emails. Therefore, we recommend providing a valid email address during checkout.
How long will I receive my Mechanica?
The total time consists of processing (production, assembly and testing time) and shipping time (carrier delivery time).
Processing Time + Shipping Time = Estimated Delivery Time
| Region | Cost | Production Time | Shipping Time |
|---|---|---|---|
| Singapore | Free Shipping | 4 days | 1–3 days |
| International | Flat SGD 35 / USD 28 | 4 days | 3–7 days |
All Mechanicas are made-to-order. Depending on the degree of customisation, the processing time is 1-4 business days.
Note: International orders may be subject to import duties or taxes, collected by the courier upon delivery. This varies by destination country.
CAN YOU SHIP TO MY COUNTRY?
We can ship to most countries and regions worldwide.
If the checkout page doesn't allow shipping to your country, please feel free to contact us at hello@mechanica.sg.
WHY CAN I NOT SELECT MY DESIRED COURIER?
We always do our best to select the most convenient courier for your preferred shipping method among the high number of options available.
I URGENTLY NEED TO RECEIVE MY ORDER. CAN I SELECT AN EXPRESS SHIPPING METHOD?
You may have to pay higher shipping fees for selecting an express shipping method. Moreover, orders shipped with an express mail service usually have a higher probability of being stopped by Customs officers and of incurring in higher import duties. You will be able to contact with us hello@mechanica.sg
Order Cancellation Policy
We at Mechanica understand that sometimes plans change. If you need to cancel your order, please review the following policy:
Cancellation Window
You can request to cancel your order within 24 hours of placing it. After this timeframe, your order will enter the processing stage, and cancellation may no longer be possible.
How to Cancel
To cancel your order, please contact our customer service team as soon as possible at hello@mechanica.sg with your order number.
Cancellation Charges
Cancellation Before Processing:
If your order is canceled within 24 hours, you won't be charged any cancellation fees.
Cancellation After 24 hours and Before Shipping:
Once an order is in production, it cannot be canceled. If you really wish to cancel, a partial 50% refund is applicable.
Cancellation After Shipment:
Once an order is in transit, cancellation is not applicable.
Refunds
Eligible Cancellations:
For orders canceled within the 24-hour window, a full refund will be credited back to your original payment method. Refunds are usually processed within 14 business days by the payment provider.
Exceptions
Payment Processors
For orders paid through any of our accepted payment methods, refunds for eligible cancellations will be credited back to your original payment account. You will receive a confirmation once the refund has been processed.
Contact Us
If you have any questions or need help canceling your order, please reach out to us at hello@mechanica.sg. Our founder oversees customer service, and will do his best to process any request as soon as possible.
If your order has already shipped before your cancellation request is sent (including weekend shipments), we won't be able to stop the shipment and thus refund is not possible.
Standard Shipping:
Our standard shipping service includes duties and customs clearance fees, so you will not incur any additional taxes or fees. Delivery timeframe: 7-12 business days.
Express Shipping:
Our expedited shipping service includes customs clearance fees, but some countries may charge an additional customs handling fee of around $10–$30. Delivery timeframe: 3-7 business days.
Thank you for your understanding and continued support. If you have any questions, please do not hesitate to contact us at hello@mechanica.sg