FAQ
Questions about Shipment
Q1: Do you ship worldwide?
A1: Yes.
Q2: Where do you ship goods from?
A2: Your Mechanica will be shipped from Singapore. All Mechanicas are produced and hand-assembled by our team in Singapore.
Q3: What is the shipping cost?
A3: To provide a great shopping experience, we offer free international shipping, inclusive of duties & taxes. No additional fee on delivery.
A4: You'll receive an email from hello@mechanica.sg with your tracking number after your Mechanica is ready.
If you need assistance, contact our service team at hello@mechanica.sg — we'll be happy to provide a status update.
Questions about Payment & Order
Q1: What payment methods do you accept?
A1: We accept Credit Cards, Apple Pay and Google Pay.
Q2: My payment was declined. Why? How can I fix it?
A2: If your Credit Card payment failed, please contact our support team at hello@mechanica.sg for assistance.
Q3: Is my personal information secure on this site?
A3: Yes. Mechanica takes strong measures to protect your personal information both online and offline. You can shop with confidence.
Q4: What if I entered the wrong address?
A4: If the delivery fails due to an incorrect address, the parcel will be returned to us.
Once we receive it, we’ll contact you to confirm a corrected address and arrange for re-delivery.
Questions about Warranty
Q1: What items are within the Warranty?
A1: Return is only applicable if there's manufacturing and/or functional defects within 30 days since product is delivered.
Q2: How do I use my warranty?
A2: Please contact our Service Team at hello@mechanica.sg to confirm warranty eligibility.
Once approved, we will provide arrange to send a replacement, free of charge.