Warranty
Mechanica Standard Warranty Policy
These return policies apply only to products purchased directly from Mechanica.sg.
1. Warranty Due to Damage or Defect
If a product is damaged, defective, or non-functional upon arrival, within 30 days, under our warranty policy, we will send a new Mechanica.
If only certain accessories are damaged due to shipping, we will provide free replacement parts instead of a full replacement.
If the package is damaged, we can offer a partial refund or send a replacement package based on the extent of the damage.
2. Special Benefits for Existing Collectors
We appreciate our loyal collectors. If you are a returning customer, you may be eligible for special return benefits, such as:
Discounted shipping fees
Exclusive store credit options
Please contact hello@mechanica.sg for details on your eligibility.
4. Items not Covered by Warranty
Items that do not meet our warranty criteria will not be eligible for free replacement. This includes:
Products not purchased from Mechanica.sg
Products received more than 30 days ago
Photo of delivered item without original packaging and accessories
Products with physical damage, accidental breakage, misuse, or wear and tear
Items damaged due to improper personal use
Warranty Process: 3 Easy Steps
1. Request Warranty Authorization
Email hello@mechanica.sg with the following details:
Order number
Photo of defects
We will respond within 1 business day.
2. Confirmation
We will confirm the defect and arrange for a replacement unit, free of charge.
3. Receive a Replacement
The replacement unit will be ready within 3 business days, and it will reach you within the next 3 business days.
Need Product Support?
You'll receive a care guide before you receive your Mechanica.
If you need help using your product or troubleshooting an issue, Mechanica offers free product support.
Visit our Support Page for this, or contact hello@mechanica.sg for:
Product setup and usage guidance
Troubleshooting assistance
Replacements within the legal guarantee window